This article concerns only clients of the ISAN TR Agency (TRA).
Here are the most frequent questions you may have about prices, invoices and payments :
- Can ISAN-IA address the invoice to a company different from my client account ?
- Shall I pay something when I fill online the application form for a client account ?
- Why have I not received my invoice ?
- Can I receive my invoice right after the ISAN allocation ?
- What is the cost of an ISAN ?
- Will I pay my ISAN every month ?
- Why do I pay 30 CHF in addition to my ISAN code(s) ?
- Can I pay my invoice online ?
- Can I download my invoice from my client account ?
- Where do I find the bank details to pay by bank transfer ?
- Can I pay my invoice by check ?
- Can I pay my invoice in Euros ?
- What happens if my invoice is paid twice by mistake ?
Q - Can ISAN-IA address the invoice to a company different from my client account ?
A - No, due to an automated billing process, ISAN-IA only issues invoices in the name of the client account used to obtain the ISANs.
If your ISANs are to be billed to different production companies, you will need as many client accounts it is necessary.
Q - Shall I pay something when I fill online the application form for a client account?
A - You will receive an invoice beginning of the month following your client account validation with the 30 CHF of account creation fee, whether you have received an ISAN or not during the month.
Q- Why have I not received my invoice ?
A - Invoices are sent to all contacts defined in the client account billing information, the first days of the month that follows the ISAN allocation.
e.g. : you get your ISAN between 1st and 30th of November , you will receive the invoice dated November first week of December.
Q - Can I receive my invoice right after the ISAN allocation ?
A - Invoices are sent the first days of the month that follows the ISAN allocation, after the system exports the data for all clients; this process cannot be done before the end of the billing period as it is an automated process.
Q - What is the cost of an ISAN ?
A - The pricing list is included in the Terms Of Services you accepted when sending online your application for your client account.
Q - Will I pay my ISAN every month ?
A - An ISAN is invoiced only once; there will be no additional cost, even if you update the data associated to your ISAN.
Q - Why do I pay 30 CHF in addition to my ISAN code(s) ?
A - The 30 CHF correspond to a one-off payment for client account registration .
Q - Can I pay my invoice online ?
A - Our automated billing process allows online payment by credit card; you receive all details with your invoice.
Q - Can I download my invoice from my client account ?
A - The ISAN interface allows to download invoices from the client account, your list of ISAN associated to an invoice , also to see the payment status of your invoice and a button to pay it. All this is in your user menu, section Invoices.
Q - Where do I find the bank details to pay by bank transfer ?
A - Bank details are on each ISAN invoice.
Q - Can I pay my invoice by check ?
A - ISAN invoices are payable by bank transfer or online by credit card.
Q - Can I pay my invoice in Euros ?
A - ISAN invoices are issued in Swiss Francs (CHF), however you can pay your invoice in Euros if you have no other possibilities, taking into account the exchange rate so that ISAN-IA receives an amount as close as possible to that on the invoice, because between the time you make the payment and we receive it, there is always a variation on exchange rates.
Q - What happens if my invoice is paid twice by mistake ?
A - You will decide between two options proposed by ISAN-IA :
- you decide a refund by bank transfer and send your full bank details to ISAN-IA
- you authorize ISAN-IA to keep the extra payment as a credit for future ISAN code(s)