Here are the most frequent questions you may have about prices, invoices and payments :
Q- Why have I not received my invoice ?
A - Invoices are sent to the client account main contact, unless otherwise, the first days of the month that follows the ISAN allocation.
e.g. : you get your ISAN between 1st and 30th of November , you will receive the invoice dated November first week of December.
Q - Can I receive my invoice right after the ISAN allocation ?
A - Invoices are sent the first days of the month that follows the ISAN allocation, after the system exports the data for all clients; this process cannot be done before the end of the billing period.
Q - What is the cost of an ISAN ?
A - The pricing list is included in the Registrant Form, Terms & Conditions and Pricing document you signed and returned to ISAN-IA
Q - Will I pay my ISAN every month ?
A - An ISAN is invoiced only once; there will be no additional cost, even if you update the data associated to your ISAN.
Q - Why do I pay 30 CHF in addition to my ISAN code(s) ?
A - The 30 CHF correspond to a one-off payment for client account registration charged on the first invoice for services.
Q - Can I pay my invoice online ?
A - The ISAN interface does not allow yet to pay invoices online.
Q - Can I download my invoice from my client account ?
A - The ISAN interface does not allow yet to download invoices in the client account
Q - Can I pay my invoice by credit card ?
A - To pay invoices by credit card, you will fill the form "ISAN Service Payment" on the last page of the Registrant Form, Terms & Conditions and Pricing.
Q - Is it safe to send my credit card details by email on a pdf document ?
A - You can secure your pdf document with a password that you can share by phone with ISAN-IA.
Credit card details are securely stored offline in an encrypted database and accessible to a single person only within ISAN-IA.
Q - Where do I find the bank details to pay by bank transfer ?
A - Bank details are on each ISAN invoice.
Q - Can I pay my invoice by check ?
A - ISAN invoices are payable by bank transfer or by credit card only .
Q - Can I pay my invoice in Euros ?
A - ISAN invoices are issued in Swiss Francs (CHF), however you can pay your invoice in Euros if you have no other possibilities, taking into account the exchange rate so that ISAN-IA receives "more or less" the invoice amount, because between the time you make the payment and we receive it, there is always a variation on exchange rates.
Q - What happens if my invoice is paid twice by mistake ?
A - You will decide between two options proposed by ISAN-IA :
- you decide a refund by bank transfer and send your full bank details to ISAN-IA
- you authorize ISAN-IA to keep the extra payment as a credit for future ISAN code(s)