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How to sign-in the ISAN Support Platform

Valérie Pointet
  • Updated

 This article describes the process to sign-in the ISAN Support Platform for new users and registered users.

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 Access to the ISAN Support Platform : https://support.isan.org and  click on Sign-in.

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1 - Sign-in instructions for new users

For a first visit on the Support Platform, click on New to ISAN I-A? Sign up

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 Follow the instructions to create the access.

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mceclip0.png The email address must be the same used to contact ISAN-IA Customer Service.

After clicking on Sign up, this pop up shows up.

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Email reception : 

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 The next step is the password creation:

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The new user has access to the Support Platform :

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 2 - Sign-in instructions for registered users

 Click on Sign in               

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Enter the email address and the password, as defined in the previous step.

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 Requests can be sent to our Customer Service through the Support Platform without sign-in.

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Sign-in prior to send a request enables the user to have access to the Support Platform, to the history of all requests sent and answers received from ISAN-IA.

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